Help Center

Shipping times vary based on destination and carrier. Orders are processed and shipped from our Missouri facility within two business days.

Once your order ships, you’ll receive a confirmation email with tracking details.

Free shipping is available on all orders over $100.

For orders under $100, shipping costs are calculated automatically at checkout based on your location and the items in your cart.

If something doesn’t look right at checkout, please contact us and we’ll be happy to help.

Yes — we ship worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

Any customs duties, taxes, or import fees are the responsibility of the customer.

You can track your order anytime using our Track Your Order page.

Simply enter the email address used at checkout. We will send you a secure link to view your order status and tracking details

You’ll also receive a tracking link by email once your order ships.

Please check with other household members, your building office or front desk, and around common delivery areas.

If you’re still unable to locate your package, please contact us and we’ll help guide you through the next steps with the carrier.

We accept major credit/debit cards and accelerated checkout options (like Apple Pay / Google Pay), plus other methods shown at checkout (via Shopify Payments or your configured gateway).

Yes, we never see your payment information. The checkout is processed securely through Shopify. We never store your full card details.

Declines are usually due to bank security checks, billing address mismatches, or available funds. Try a different payment method, confirm your billing info matches your bank, or contact your bank for approval.

If a promo code is active, you can apply it at checkout. Codes can’t always be stacked, and some exclusions may apply.

We accept returns within 90 days of the delivery date. To be eligible, items must be unopened, unused, in their original packaging, and in the same condition you received them.

Items that have been opened, used, damaged, altered, returned after 90 days, or not in original condition/packaging are not eligible. For full details, see our Refund Policy.

To initiate a return, email us at support@mousepadhaus.com and include:

• Your order number
• The reason for your return

Once your request is approved, we’ll send return instructions. You can also review full eligibility in our Refund Policy.

We currently do not offer direct exchanges. If you’d like a different item, please return your original purchase (if eligible) and place a new order.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items.

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your payment provider.

Because many items are produced quickly, changes/cancellations are only possible if your order hasn’t entered production yet. Contact us ASAP with your order number — we’ll do our best to help.

Message us immediately with your order number and the correct address. If the order hasn’t shipped, we may be able to update it. Once shipped, address changes depend on the carrier.

If your order was successful, you’ll receive an order confirmation email. If you didn’t get one, check spam/promotions folders or contact us with the email you used at checkout.