FAQ

Questions about an order, shipping, returns, or partnerships? Check the FAQs first, or message us below.

Frequently Asked Questions

Order Status & Tracking: Where is my order?

Because every mouse pad is custom-made, please allow 1–3 business days for production before your order ships. Once it ships, you'll receive a confirmation email with a USPS tracking number.

Tracking updates may take up to 24 hours to appear after shipment. Can't find your confirmation email? Send us a message below and include your name, email used at checkout, and (if you have it) your order number.

Shipping: How long does shipping take?

Total estimated delivery time includes both production and shipping:

USPS Ground Advantage: 3–8 business days from order
USPS Priority Mail: 2–6 business days from order

Free shipping on orders over $50. Estimated delivery times are provided by USPS and are not guaranteed. For full details, see our Shipping Policy.

Where do you ship to?

We currently ship within the United States only. We do not ship internationally at this time.

Returns: How do I return a product?

We offer a 30-day return policy. To start a return, email support@mousepadhaus.com within 30 days of delivery with your order number and reason for return. We'll respond within 1–2 business days with return instructions.

The item must be unused and in its original condition. Buyers are responsible for return shipping costs. We do not charge a restocking fee. For full details, see our Return & Refund Policy.

Do you offer exchanges?

We do not offer exchanges at this time. If you'd like a different design or size, please return your original item for a refund (subject to our return conditions) and place a new order.

What if my order arrives damaged or defective?

If your order arrives damaged or there's a production error on our part, please contact us within 7 days of delivery at support@mousepadhaus.com. Include your order number and photos of the issue.

We'll either send a replacement at no cost or issue a full refund — including original shipping charges. You won't be charged return shipping in these cases.

Can I cancel or change my order?

Because our mouse pads are made to order, cancellation requests must be submitted within 24 hours of placing your order by emailing support@mousepadhaus.com.

After 24 hours, your order may have already entered production and cannot be canceled or modified.

Support: How can I reach customer support?

Use the contact form below for the fastest help.

We typically reply within 24–48 hours (excluding weekends and holidays).

Prefer email? support@mousepadhaus.com

Still have questions?

Send us a message below — if it's order-related, include your order number if you have it.