Questions about an order, shipping, returns, or partnerships? Check the FAQs first, or message us below.
Frequently Asked Questions
Order Status & Tracking: Where is my order?
The fastest way to track your order is through your order confirmation email. Once your order ships, you’ll receive a tracking link by email.
Can’t find your confirmation? Send us a message below and include your name, email used at checkout, and (if you have it) your order number.
Shipping: How long does shipping take?
Shipping time depends on your location and carrier once your order leaves our facility. Most orders arrive within 3–7 business days after fulfillment.
When your order ships, we’ll email you a tracking link so you can follow it to delivery.
Returns & Exchanges: How do I return or exchange a product?
Please review our Return & Refund Policy for instructions and eligibility.
Still unsure? Message us below with your order number and whether you’d like a return or exchange.
Support: How can I reach customer support?
Use the contact form below for the fastest help.
We typically reply within 24–48 hours (excluding weekends and holidays).
Prefer email? support@mousepadhaus.com
Partnerships & Wholesale: Interested in partnering with us?
For partnerships, collaborations, or wholesale inquiries, email: partners@mousepadhaus.com
Please include your business name, website/social links, and what you’re looking to do together.
Still have questions?
Send us a message below — if it’s order-related, include your order number if you have it.
You can also reach out on social (links below).
Send Us a Message
Fill this out and we’ll get back to you as soon as we can.